Tech Support Call Center Services
Keep Your Customers Connected, Supported, and Satisfied
Nearshore Call Center Services for the Tech Support Industry
24/7
Technical Support
L1-L3
Support Tiers
17+
Years Experience
Why UNO for Tech Support?
Leverage the power of nearshore technical support with cutting-edge technology, skilled bilingual agents, and proven methodologies that deliver exceptional results.
Skilled Bilingual Agents with Technical Aptitude
Our teams are trained in level 1 to level 3 technical support, product troubleshooting and CRM ticketing.
Location Advantage
Based in the Dominican Republic, UNO offers proximity to the U.S., with aligned time zones and cultural affinity that accelerates team integration.
Faster Resolution at Lower Cost
Reduce costs without compromising service quality. Our agents blend tech savviness with customer-first communication, delivering optimal first-contact resolution.
Innovative Call Infrastructure
UNO provides an advanced and cost-efficient call infrastructure that leverages data-driven IVR enhancements, optional AI agents, and human agents equipped with AI Agent Assist technology.
AI-Driven Analytics, Real-Time Dashboards, and Feedback
UNO leverages integrated AI QA modules that deliver detailed insights into call trends, flag abnormal scenarios, monitor agent performance, and identify areas of opportunity.
Power BI Integration
UNO integrates Power BI to centralize reports, dashboards, and data analytics for advanced, purpose-driven insights. This framework modernizes data management and enables proactive decision-making.
CCaaS Flexibility and Seamless CRM Integration
UNO provides a robust Contact Center as a Service (CCaaS) platform and can easily integrate with any CRM or client-preferred system.
Workforce Management Support
UNO's Workforce Management (WFM) team provides dedicated support for internal scheduling, forecasting, and staff planning to ensure optimal coverage and balanced workloads.
Types of Tech Companies We Serve
UNO supports a wide variety of technology companies and platforms with specialized technical support services tailored to your industry's unique requirements.
Expert Support Team
SaaS (Software as a Service)
Hardware & Device Manufacturers
FinTech & Payment Platforms
Consumer Apps
MSPs & Systems Integrators
Telecommunications Providers
SaaS (Software as a Service)
Hardware & Device Manufacturers
FinTech & Payment Platforms
Consumer Apps
MSPs & Systems Integrators
Telecommunications Providers
Services We Offer for Tech Clients
Comprehensive technical support services designed to keep your customers connected, resolve issues quickly, and deliver exceptional experiences across all channels.
24/7 Technical Support
Troubleshooting, FAQs, password resets, account support, and software guidance around the clock.
Product Setup & Onboarding
Step-by-step walkthroughs for software or hardware activation and configuration.
Verification of Entitlement (VoE)
Confirm customer eligibility, product ownership, or service-level entitlement before providing support or warranty services.
Multichannel Helpdesk
Support via phone, live chat, email, SMS, or in-app integrations.
Ticket Triage & Escalations
Efficiently manage tickets and escalate complex issues to Tier 2 or Tier 3 teams.
RMA & Warranty Processing
Handle returns, exchanges, and warranty claims with professionalism and speed.
Need a custom solution? We'll tailor our services to your specific technical support requirements.
Why Clients Choose UNO
Experience exceptional technical support with our proven expertise, cutting-edge technology, and dedicated multilingual teams.
Technical Expertise
We recruit agents with IT or engineering backgrounds and provide continuous upskilling on client tech stacks.
Omnichannel Capabilities
Phone, chat, email, app, social—your customers get fast help everywhere.
AI-Enhanced Support
We leverage AI agent assist tools for faster, smarter issue resolution.
English + Spanish + French
Native-level bilingual agents for global coverage and North America alignment.
Proven Experience
Over 17 years of expertise in delivering high-quality technical support and call center operations across multiple industries.
Ready to Transform Your Tech Support Operations?
Let UNO help you scale support, increase satisfaction, and control costs with our proven nearshore technical support solutions.