Cost Effective
Reduce operational costs by up to 60% while maintaining premium service quality through our nearshore advantage.
Elevate YourCustomerExperiencewith UNO
United Nearshore Operations delivers world-class call center services with cutting-edge technology, skilled professionals, and unmatched dedication to your success.
- 21+Years Experience
- 99.9%Uptime
- 760+Workstations
- 4.7CSAT
Global Delivery Flexibility Under Proven Governance
NearshoreDelivery
OffshoreOptions
Pricing
Pricing that fits your needs
Plans are customized to your business goals, staffing requirements, and operational needs. Contact us for a personalized quote tailored to your organization.
Live Agent Teams
Live Support · Voice & Chat
All inclusive pricing
Bilingual live agents across our Dominican Republic, South Africa, and Philippines delivery hubs.
Fully managed teams under a single operating standard — recruiting, training, quality assurance, and reporting included. Rate scales with skill level, coverage hours, and volume.
Same governance across every hub
- Most flexible
AI Automation
Conversational Voice & Chat
Below live-agent rates
Priced per resolved interaction, not per seat — automation carries a lower cost floor than staffing.
Voice and chat automation deployed with strategic implementation, controlled testing, and operational oversight. Human escalation stays in the loop for complex cases.
Lower cost than traditional call center service
Hybrid Model
AI + Human Teams
Scoped to your volume
A blended rate built from the mix of automated and live-agent interactions in your operation.
Automation handles repetitive, high-volume interactions; live agents handle exceptions. We assess your workflows first and recommend the mix that actually fits — not a package.
Starts with an operational assessment
No rate card. We price to the account after understanding your goals, headcount, and coverage.
About
United Nearshore Operations (UNO) is a premier call center and business process outsourcing company that bridges the gap between exceptional service delivery and cost-effective solutions.
With our strategic nearshore location, we provide seamless communication, cultural alignment, and timezone advantages that make us the perfect extension of your team.
- Strategic nearshore location for optimal timezone alignment
- Bilingual and multicultural team of professionals
- Cutting-edge technology and security infrastructure
Services
Customer operations, run with discipline
From conversational AI to full live-agent teams, UNO builds and runs the customer-facing functions your business depends on — designed around your workflows, measured against your goals, and managed with the same operational rigor across every service.
Newest capability
Customer Service Automation
AI agents for voice and chat
We deploy conversational AI to handle high-volume, repetitive voice and chat interactions — then manage it the way we manage a live floor: piloted before launch, monitored in production, and tuned over time. Human agents stay one escalation away, so complex and sensitive cases never get stranded with a bot.
- Strategic implementation
- Controlled testing
- Operational oversight
- Human escalation
- VoiceLive
- ChatLive
- EscalationHuman
Our Services
Comprehensive call center and BPO solutions tailored to meet your unique business needs
Customer Support
Inbound service teams handling questions, accounts, billing, and issue resolution across your channels. Bilingual by default, trained on your product and your tone.
Appointment Setting
Scheduling, confirmations, reminders, and rescheduling — managed to reduce no-shows and keep calendars full without adding headcount to your front desk.
Technical Support
Tiered troubleshooting from first contact through resolution, with clear escalation paths and documentation that keeps repeat issues from repeating.
Chat & Email Support
Asynchronous support with the response times and quality standards of a live channel. Consistent answers, tracked resolution, no dropped threads.
Back Office Support
Data entry, order processing, claims, verification, and the administrative work behind the customer experience — handled accurately so your team stays on higher-value work.
Sales & Lead Generation
Outbound prospecting, qualification, and pipeline development. Trained agents who understand your offer and hand off leads your sales team can actually work.
- AI-Powered Agent Solutions
- Automated Customer Support via Chat and Voice
- Custom Software Development
- Advanced Data Analytics and Insights
Every engagement starts with an assessment of your interaction types, volumes, and complexity — so we can recommend the right mix of automation and live agents, rather than sell you a package.
Find the right fit for your businessIndustries We Serve
UNO is proud to offer call center and back-office services for a diverse range of industries, leveraging the use of advanced technology, voice, chat, email, and text channels.
Healthcare
Financial Services
Health and Life Insurance
Hardware / Software
Telecommunications
Travel and Hospitality
Ecommerce
Retail
Utilities
Consumer Electronics / Products
Why Choose UNO?
Experience the nearshore advantage with our proven track record of delivering exceptional results
105%
Avg QA Score Achievement
12.5
Years Avg Client Tenure
95%
FCR Rate
2M+
Customer Interactions/Year
Scalable Solutions
Flexible service models that grow with your business needs, from startup to enterprise level operations.
Advanced Technology
State-of-the-art infrastructure and AI-powered tools to deliver superior customer experiences.
Expert Team
Highly trained, bilingual professionals with extensive experience in customer service and technical support.
Data Security
Enterprise-grade security protocols and compliance with international standards to protect your sensitive information.
Quality Assurance
Rigorous quality monitoring and continuous improvement processes ensure consistent service excellence.
Workforce Stability & Operational Visibility
4.78%
30-Day Early Attrition
"Strong early-stage retention demonstrates the immediate effectiveness of UNO's onboarding, employee engagement, and early support structure."
Active tracking across key tenure milestones provides clear operational visibility as the workforce matures beyond the training period.
Early-Stage Retention
"Securing the critical initial onboarding window to minimize early departure risks."
Proactive Visibility
"Continuous monitoring to identify trends and adapt retention strategies."
Service Continuity
"Maintaining a stable, engaged, and performance-ready workforce for our clients."
Certified & Compliant
Your data security and privacy are our top priorities. We maintain the highest industry standards and certifications.
PCI DSS Level 1
Version 4.0.1 Recertification, guaranteeing the confidentiality and security of payment card data.
We were the first and one of few companies in the Dominican Republic with this certification.
Audited and recertified annually since 2011 by external parties.
Secure PaymentsData ProtectionHIPAA Compliant
Healthcare Practice Standards ensuring protection of sensitive patient health information.
Our healthcare call center operations maintain strict PHI confidentiality and privacy protocols.
Specialized training and secure handling procedures for medical information processing.
PHI ProtectionMedical Records
256-bit SSL Encryption24/7 Security MonitoringAnnual Security Audits
Industry Recognition
Our commitment to excellence has earned us recognition from leading industry organizations and publications worldwide.
Best Companies to Work For
Dominican Republic
UNO was honored to be featured as one of the "Best Companies to Work for in the Dominican Republic" by Mercado Magazine, a distinguished local publication. UNO was named for its thriving culture and employee benefits.
Customer Commitment
PACE CXE Awards Winner
UNO has been announced as the winner of the award for Customer Commitment in the inaugural year of the National Customer Service Week PACE CXE Awards designed to recognize the best and the brightest in the customer engagement industry.
Best Outsourced Category
IQPC Honorable Mention
UNO was awarded with a Honorable Mention in the "Best Outsourced Category" by the prestigious International Quality and Productivity Center (IQPC) organization at the Call Center Week Awards event in Las Vegas.
OA500 Global Ranking
#250 Worldwide
From over 2,300 analyzed firms, UNO Call Center has been recognized as one of the top in the industry, positioned at number 250 globally, based on a wide range of publicly available metadata points. The OA500 is an objective index of the global business process outsourcing industry and its participants. This ranking is a testament to the hard work of UNO, and is based on 18 months of rigorous research using a thorough objective scoring methodology.
Proven excellence in customer service, workplace culture, and industry leadership since 2011
What Our Clients Say
Discover why leading companies trust UNO for their call center and BPO needs
"Since partnering with UNO a few months ago, you have seamlessly taken over the customer service aspect of our operations with remarkable professionalism. The launch process was exceptionally smooth, a testament to your team's efficiency and dedication. We particularly value your accessibility and proactive approach; you consistently bring new ideas to the table, ask insightful questions that help us identify overlooked areas, and truly complement any parts we might be missing. Your partnership has added significant value to our operations, and we are incredibly pleased with the level of service and collaboration we've received."
Erick de la Mora
"I can't say enough about the exceptional service provided by UNO. Their team consistently delivers top-notch support, handling every call professionally and efficiently. They've seamlessly integrated with our operations, providing a seamless extension of our brand. With their help, we have consistently improved our customer satisfaction and overall experience. I highly recommend UNO to any business seeking reliable, customer-centric outsourcing solutions."
Monica
"Being a client of United Nearshore Operations (UNO) is a strong guarantee of exceptional service combined with great people, and together we have become one big family. As a client, Wind feels confident and supported working hand in hand with you, because over our years of business together we have built a solid partnership that translates into the satisfaction of our end users. What makes us feel at ease working together with you is your people, your cutting-edge technology, your high quality standards, and your closeness and openness."
Ana
Ready to Join Our Success Stories?
Let's discuss how UNO can transform your customer service operations and drive your business growth.
Ready to Get Started?
Let's discuss how UNO can transform your customer service operations. Contact us today for a free consultation.
Send us a Message
Get in Touch
Ready to elevate your customer experience? Our team is here to help you find the perfect solution for your business needs.
- Call Us(829) 947 8866 / (877) 245 5525Available 24/7 for urgent inquiries
- Email Usbusinessdevelopment@uno.com.do
- Visit UsAvenue Gregorio Luperon km 6 1/2 Gurabo, Zona franca D'Clase, Nave 11, Dominican Republic
Serving clients across North America
Why Contact UNO?
- Free consultation and project assessment
- Custom solution tailored to your needs
- Rapid deployment and setup
- Dedicated account management