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  • OUR SERVICES

Our Services

We speak your language.

Throughout our 10 years in business UNO has had the opportunity to work with clients in many different industry verticals with very tangible success. Understanding specialization is the key to ensuring that the nuances of industries are not lost on us. What makes one market segment unique is very important to what makes you successful within that discipline. This is reflective in every phase of development, from the initial point of contact through each stage in the process.

At UNO we are able to work efficiently through so many market segments because we pay attention to the details. We know full well that no one understands your business better than you do. So, we listen to you. We combine your experience with ours to provide solutions that draw from both of our areas of expertise. With this confluence of experiences each program is rooted in a base of successful histories to draw from to overcome any challenges that may appear.

Our range of services is designed to provide the opportunity for a tailored solution to each client's individual needs. This allows you to select the elements that suit you and your business requirements, rather than committing to a packaged approach which does not take into consideration your specific objectives.

Voice

  • >Customer Service
  • >Collections
  • >Activations
  • >New Product/Service sales/Subscriptions
  • >Cross-Sell/Up-sell
  • >Billing Explanations or Payment Applications
  • >Order processing
  • >Retention
  • >Business to Business and Consumer Sales
  • >Lead Generation
  • >Appointment Scheduling
  • >Collections
  • >Welcome Calls
  • >Surveys

UNO has vast experience in managing inbound and outbound programs; we currently support clients in different industries such as, telecommunications, insurance, rebates management, retail, health and life insurance, IT solution selling, financial, amongst others. UNO provides these clients and the end users with high quality performance that creates an excellent customer satisfaction that meet and exceed our client's expectations.

UNO understands that customer Service is an integral part of a company's customer value proposition. Customers may not always recall the detail of their interaction with your company representative but they will undoubtedly remember the feeling that they were left with. All interactions are opportunities to maintain, improve or lose a relationship; this should be reflected in your approach.

UNO believes that through the right combination of KPI monitoring, product knowledge training and customer interaction management we will be able to provide a positive experience for your customers. But, most importantly, we understand that it is always about the customer and their perception. So, it is our goal to exceed their expectation at every opportunity.

In the case of sales UNO understand that there are many different approaches that can be used but each one of them involves a unique set of skills and the ability to carry these out effectively. Sales opportunities are precious to a company's successful acquisition of new customers. UNO specializes in all areas designed to present these opportunities whether your strategy involves appointment setting, outbound lead generation, direct response marketing or a multi-faceted blended environment sales campaign. UNO will customize a solution that meets your needs.

Our business development team will work with your existing guidelines if established or help you create an agenda based upon what you want to accomplish.

BPO

  • >Email Response
  • >Chat
  • >Data Entry
  • >Campaign Setup

Throughout our 10 years in business UNO has acquired extensive industry experience offering BPO services to several well respected clients. UNO offers its clients services such as email response, chat, data entry, campaign setup, amongst others, for companies in industries such as: Telecommunications, Rebates Management, Technical Support, IT Business Solution selling, etc. UNO is able to meet the most demanding performance indicators, such as, email turn time, etc.

Do you want to find out more about how UNO can help your company improve your services through our BPO solutions? Contact us for a free consultation and quote.

Technical Support

  • >Hardware and Software assistance
  • >Support via Chat and Remote Desktop Assistance
  • >Computer Diagnostics
  • >Support for installations of hardware, software and applications

UNO has a deep history of successfully providing live voice technical support to high profile and respected clients in the electronics, telecommunication and remote technical support markets. The right agent profile is key for the type of activities. UNO has strategic relations with the 5 major universities and all of the technical institutes and English schools of the region, in which students and graduates are exposed to all the opportunities we have available for them, therefore we have a large labor pool for this vertical.

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