In 2012, we partnered with UNO to service the Spanish-speaking segment of one of our client engagements. Thus far, UNO has delivered on its commitments and has fielded a performance and management team that has been above par.

SHORE appreciates UNO\'s collaboration at every step of the way. UNO has always been a pleasure to deal with, even during system changes and platform updates (when most communications can be made out of office hours).

  • Jonathan Smith
    SHORE Solutions
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Certifications & Best Practices

UNO is a global Business Process Outsourcing (BPO) and Call Center service provider headquartered in Santiago, Dominican Republic. We have been operating in Santiago for over 13 years. UNO has established its value proposition not as a service provider but rather as a client partner. Committed to operational excellence and offering our partners customized solutions designed with their requirements in mind, UNO offers an innovative delivery approach, a strong design, implementation and management team as well as continuous process improvements utilizing industry benchmarks and advancements.

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