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UNO receives Labor Ministry certification on Health and Safety Program

20 Abril 2018

Santiago, Dominican Republic. The Labor Ministry, through the General Direction of Hygiene and Industrial Safety (DGHSI), inaugurated last Monday for the second time in Santiago de los Caballeros the Safety and Health at Work Fair, this year under the slogan: "Safe and healthy generation", held within the facilities of the Universidad Autónoma de Santo Domingo (UASD), Santiago campus. On this occasion, 31 companies from different branches of activities were certified, along with 30 other organizations which renewed their certification. Within this group of certified companies was United Nearshore Operations (UNO), for having completed the authentication process on the Health and Safety Management program, covered by regulation 522-06 of the labor code. Obtaining this certification is the result of an arduous and constant effort to ensure a safe working environment for all its employees, with the highest standards of quality in the market, which is why UNO greatl...

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UNO participates of PACE Convention and Expo

03 Abril 2018

Continual improvement is key to United Nearshore Operations? services. That?s why UNO has participated over 12 times in the PACE (Professional Association for Customer Engagement) Convention and Expo to keep learning about the best practices in the industry, in order to continue providing outstanding engagement solutions to their customers. This year will be the 5th year consecutively participating of the convention, with the representation of its CEO, Stuart Cranston.The Professional Association for Customer Engagement (PACE) is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center. PACE promotes their members' ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media. The value is provided via:   Unified voice in advocating for the benefit of contact centers ...

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Bilingual Agent for Contact Center training by INFOTEP

01 Marzo 2018

The National Institute of Technical-Professional Training (INFOTEP by its initials in Spanish) initiated a training plan for Bilingual Officer for Contact Center, being United Nearshore Operations (UNO) chosen as one of the key Call Centers to develop this course in its pilot phase. To begin a total of 37 young representatives are being trained in different study schedules, divided into three groups. This to ease the preparation process, to give better follow up to the learning process of each student and allow them to choose the group with the most convenient schedule according to their responsibilities. This course meets the high demand for bilingual resources in the Contact Center industry, allowing interested agents to continue their development for free and achieve better positions in their workplace, which translates into an improvement in their incomes. The director of INFOTEP, Rafael Ovalles, informed that the project is the product of an agree...

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Wind Telecom, renowned company from telecommunications sector celebrates its 10th anniversary

15 Febrero 2018

The renowned Dominican company Wind Telecom, celebrates its 10th anniversary in the market with great enthusiasm and pride on February 19th 2018. The quick development and constant innovation have been factors that have marked his career, focusing on providing integrated services of digital television, Internet and landline, both to private users as well as business customers. Wind Telecom has remained accomplishing its mission by offering innovative, agile and flexible technological solutions focused on customer satisfaction through a highly trained staff. All this with passion and excellence, obtaining results that add value to the different interest groups, which provokes a high sense of corporate responsibility. The renowned call center United Nearshore Operations (UNO), pioneer in outsourcing services in the city of Santiago, joins the joy that this celebration involves, also commemorating 10 years since the directors of both companies decided to start and develop ...

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UNO Call Center contributes to the development of the population through INFOTEP

21 Noviembre 2017

Last Monday, November 20th, 2017 United Nearshore Operations (UNO) made a donation to INFOTEP. The Instituto Nacional de Formación Técnico Profesional (INFOTEP) is a non-profit organization that serves as rector of the national system of professional technical training of the Dominican Republic, providing services since 1980. In a disinterested manner, the recognized Call Center UNO proceeded to deliver 30 computers for the improvement of the services offered by INFOTEP and contribute to the hard work that this organization carries out day after day, training young people and adults in the technical area. Students were able to practice what they've learned repairing the machines. After that, the computers were donated to Ministerio Visionario Mateo 20:28 in Villa Hortensia, a non profit organization that offers different services to the community around them. United Nearshore Operations feels joyful to be a part of this cause and to be able to help improve the lives ...

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