Press Releases;

UNO attends ACX?19

22 Abril 2019

As PACE (Professional Association for Customer Engagement) stated about the ACX\'19 Convention, it ?brought together contact center/customer engagement industry experts from around the globe and combined innovation and education to further promote the advancement of industry professionals and companies.? This year, the educational tracks focused on the areas of operations, customer experience, compliance and innovative technology, and for the 6th year in a row we were there acquiring new knowledge and networking, with the representation the company CEO, Stuart Cranston. The Professional Association for Customer Engagement (PACE) is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center. PACE promotes their members\' ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social medi...

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Outstanding employees are recognized by UNO

21 Marzo 2019

Santiago de los Caballeros, DR.A well-known phrase affirms that \\\"next to the excellence, comes the recognition\\\" and United Nearshore Operations is a faithful believer of this, reason why they celebrated their ninth Employee of the Year ceremony award. Employees who maintained high levels of performance and were key pieces in the fulfillment of the objectives set by the organization throughout 2018 were recognized.On this occasion, the activity was driven by José Estévez, Operations Manager, where 24 employees were rewarded, as protagonists in their work departments, along a full year of challenges. From Operations areas were recognized for their hard work: Claudia Veras Martinez, Joelle Alcide, Maridalia Fernandez Cruz, Miarose Ishijima, Nairoby Almonte Matias, Juan Carlos Valdez, Luis Fernando Fernandez, Sandy Gomez Santos, Félix Núñez Minaya, Suly de la Cruz Rosario , Francis López Capellán, Robin Núñez Estévez, Milagros Inoa Adames and as Supervisor of the Year Patri...

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United Nearshore Operations recognized as an ATD Champion of Learning

20 Marzo 2019

United Nearshore Operations family accomplishes another achievement for the successful implementation of Employee Learning Week, a global event that took place throughout December 3?7, 2018. This recognition was held by the ATD, Association for Talent Development, an organization based in Virginia, USA, with the mission of empowering professionals to develop talent in the workplace. UNO is now officially recognized as a ?Champion of Learning?, title that supports the constant desire and efforts to help their members become better proffesionals, since they?re their most valuable asset. Along the Employee Learning Week, UNO organized many activities, including video projections, trivias and workshops, giving employees the opportunity to keep learning while they had fun. Additionally, the company used this special week?s platform to lead a SME celebration, to award employees that maintained a high participation on the events. UNO also recognized the outstanding labor of t...

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UNO Strengthens bonds with 911 System

22 Febrero 2019

Since the beginning of the company, safety has been an indispensable component in all the tasks carried out in United Nearshore Operations, and the constant strengthening of it has been key to the holistic development of the company. That?s the reason why years ago the Occupational Health and Safety Committee was created, which looks after the welfare of all the members and associates of the company. The SST Committee, for its acronym in Spanish, is integrated by collaborators from different departments of UNO, thus allowing to have a more complete vision of the situations to be corrected and the topics of interest to be evaluated. As part of the extensive agenda of activities proposed by the SST Committee each year, last January a representation visited the facilities of the National System of Emergency and Security 911 of the city of Santiago, where they were very well received by mr. Francisco Carreño, Coordinator of Institutional Relations, Communications and Executive Manage...

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A milestone in UNOs history

04 Enero 2019

A year full of success, challenges and decisions for the improvement of our processes and the growth of our personnel, it was an amazing 2018. In addition, we had the opportunity to see materialized a dream that for years had been growing inside of us but still not a reality. To end the 2018, we had the opportunity to launch the first edition of our Quality Magazine, a project headed by the Quality Department of United Nearshore Operations, which with great effort managed to mark a milestone in the history of the company. This first edition was entitled \"This is us\" and managed to catch each reader?s attention in a very professional way, since it included articles from different departments and covered a variety of points of interest. Our quality department is defined as \"that group of extraordinary people who work hard and consistently to deliver brilliant results. We not only settle for seeing the results, but also investigate the reasons behind the opportuniti...

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