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UNO participates of PACE Convention and Expo

03 Abril 2018

Continual improvement is key to United Nearshore Operations? services. That?s why UNO has participated over 12 times in the PACE (Professional Association for Customer Engagement) Convention and Expo to keep learning about the best practices in the industry, in order to continue providing outstanding engagement solutions to their customers. This year will be the 5th year consecutively participating of the convention, with the representation of its CEO, Stuart Cranston.The Professional Association for Customer Engagement (PACE) is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center. PACE promotes their members' ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media. The value is provided via:   Unified voice in advocating for the benefit of contact centers ...

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Bilingual Agent for Contact Center training by INFOTEP

01 Marzo 2018

The National Institute of Technical-Professional Training (INFOTEP by its initials in Spanish) initiated a training plan for Bilingual Officer for Contact Center, being United Nearshore Operations (UNO) chosen as one of the key Call Centers to develop this course in its pilot phase. To begin a total of 37 young representatives are being trained in different study schedules, divided into three groups. This to ease the preparation process, to give better follow up to the learning process of each student and allow them to choose the group with the most convenient schedule according to their responsibilities. This course meets the high demand for bilingual resources in the Contact Center industry, allowing interested agents to continue their development for free and achieve better positions in their workplace, which translates into an improvement in their incomes. The director of INFOTEP, Rafael Ovalles, informed that the project is the product of an agree...

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Wind Telecom, renowned company from telecommunications sector celebrates its 10th anniversary

15 Febrero 2018

The renowned Dominican company Wind Telecom, celebrates its 10th anniversary in the market with great enthusiasm and pride on February 19th 2018. The quick development and constant innovation have been factors that have marked his career, focusing on providing integrated services of digital television, Internet and landline, both to private users as well as business customers. Wind Telecom has remained accomplishing its mission by offering innovative, agile and flexible technological solutions focused on customer satisfaction through a highly trained staff. All this with passion and excellence, obtaining results that add value to the different interest groups, which provokes a high sense of corporate responsibility. The renowned call center United Nearshore Operations (UNO), pioneer in outsourcing services in the city of Santiago, joins the joy that this celebration involves, also commemorating 10 years since the directors of both companies decided to start and develop ...

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UNO Call Center contributes to the development of the population through INFOTEP

21 Noviembre 2017

Last Monday, November 20th, 2017 United Nearshore Operations (UNO) made a donation to INFOTEP. The Instituto Nacional de Formación Técnico Profesional (INFOTEP) is a non-profit organization that serves as rector of the national system of professional technical training of the Dominican Republic, providing services since 1980. In a disinterested manner, the recognized Call Center UNO proceeded to deliver 30 computers for the improvement of the services offered by INFOTEP and contribute to the hard work that this organization carries out day after day, training young people and adults in the technical area. Students were able to practice what they've learned repairing the machines. After that, the computers were donated to Ministerio Visionario Mateo 20:28 in Villa Hortensia, a non profit organization that offers different services to the community around them. United Nearshore Operations feels joyful to be a part of this cause and to be able to help improve the lives ...

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UNO anuncia feria de empleos para personal bilingüe en Puerto Plata

18 Septiembre 2017

El próximo Martes 26 y Miércoles 27 de Septiembre del presente año, United Nearshore Operations (UNO) realizará la feria de empleos ?Jobs are coming? en Puerto Plata para ofertar más de 200 puestos de trabajo a candidatos bilingües de la zona. El importante Call Center destacó que los candidatos tendrán la oportunidad de aplicar para las siguientes vacantes: Customer Service Representative, Sales Representative y Customer Support Technician. La jornada de empleo se realizará en horario de 9:00 AM a 5:00 PM el Viernes y de 9:00 AM a 1:00 PM el día Sábado, en las instalaciones de la Universidad Tecnológica de Santiago (UTESA), recinto Puerto Plata.Los interesados deben presentarse con su currículum vitae y copia de cédula de identidad y electoral, o pasaporte vigente.Es importante resaltar que UNO es el Contact Center de mayor trascendencia en la zona norte, ya con 13 años de operaciones, una demanda constante de nuevos talentos y un marcado crecimiento grac...

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