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UNO Quality Month festivities: UNO Talks

18 Noviembre 2016

Within the UNO Quality Month festivities, the company had the initiative of presenting UNO Talks. Each week a group of selected Leaders, from different levels and departments, conducted presentations in a range of different subjects. They shared the key points to the success of our company as well as their experiences within the industry from their point of view, including frameworks of work they carry out in the organization and how it pertains to Quality. During the Celebration of UNO Quality Month we had the privilege to hear professionals who have between 10-20 years experience in the call center industry. Each presenter shared their own stories and wise words, while remaining focused on Quality of the service delivered. Vittorio Dall`Omo Chief Financial Officer (CEO) History of Call Centers in Dominican Republic Eddyth Durán Human Resources Senior Manager- Labor motivation of Millennials Alejandro Lazala Quality Assurance Manager- Emotions in a Quality...

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UNO Quality Month: Our passion, our goal

11 Noviembre 2016

 During this month of November we are celebrating Quality Month in UNO as part of a global initiative sponsored by the ASQ (American Society of Quality), who created the organization `World Quality Month.org`. This organization was created with the vision to promote the use and implementation of quality in all industries of the world. To support this initiative internally, we will be performing different activities to promote quality at all levels of the company.One of the main activities is the Quality Cup. We have designed a dynamic that will impact all the active campaigns in UNO, the objective to increase Quality Results and the synergy of teams at the Call Center level.We also have the UNO Talks every week where our Leaders, within the different levels and departments, will conduct presentations. They will share the key to the success of our company and their experiences within the industry from their point of view including frameworks of work they carry out in t...

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