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Press Releases;

Customer Experience Summit 2019

15 Mayo 2019

We had the opportunity to participate in the Customer Experience Summit organized by the BPrO Colombian Association of BPO. This is the largest event in the BPO and CC industry in Latin America and our directors Luis Díaz and Winston Pichardo took full advantage of this opportunity to update knowledge and develop new business relationships. Through the 2019 CX Summit the main goal was to ?understand and analyze the evolution of business and its relationship with the customer. This summit will be a space based on innovation, digital transformation, talent management and artificial intelligence, allowing companies to know, structure and create the right value offer for each sector of the economy.?

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May 2019 Member Spotlight

07 Mayo 2019

\"Every month, PACE highlights a member who provides exemplary service and positively impacts the contact center industry. UNO has been providing award-winning services in multiple languages since its launch in 2004.   UNO currently holds 70% of the local contact center market share in Santiago, Dominican Republic; making it the largest and most stable call center service provider in the region.   UNO abides by the most stringent standards and best practices which are instrumental in fostering successful relationships with clients. UNO certifications include HIPPA, PCI DSS Level 1; alongside embracing: ISO 27001, Six Sigma, and COPC standards.   As part of its diverse portfolio, UNO provides multi-tiered services to Fortune 100 and 500 clients in: Consumer electronics, Telecommunications, Retail, Heal/Life Insurance, Financial/Banking, and Hardware/Software verticals via Voice/Chat and Email support.    UNO has the experienc...

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