NEWSROOM
  • PRESS RELEASES

Press Releases;

UNO Call Center reconoce la excelencia de sus empleados

24 Marzo 2017

Santiago de los Caballeros, RD.   La excelencia siempre es digna de admiración y reconocimiento, y es por esta razón que el destacado Call Center United Nearshore Operations, que pertenece al Grupo D´Clase, realizó su acostumbrado acto ?Empleados del Año? para premiar, en esta ocasión, a los empleados que se destacaron por su alto nivel de diligencia y compromiso para superar las metas trazadas por la empresa a lo largo del año 2016.    El señor José Clase, Presidente del Grupo D´ Clase, Stuart Cranston y Vittorio Dall´Omo, CEO y CFO de UNO respectivamente, encabezaron el evento en el cual se reconocieron a 30 empleados que fueron protagonistas de un año de alto crecimiento, expectativas superadas y reafirmación de su liderazgo como el Call Center de mayor estabilidad en la región del Cibao y de los principales de toda República Dominicana. ?Estamos sinceramente agradecidos con este talentoso grupo que más que colaboradores son ...

Read more

UNO regala amor al Voluntariado Jesús con los Niños

28 Febrero 2017

Buscando siempre apoyar a la comunidad e integrarnos  en actividades que promuevan la solidaridad y transmisión de valores, United Nearshore Operations (UNO) estuvo participando de la caminata organizada por el Voluntariado Jesús con los Niños el pasado miércoles 15 de Febrero del 2017. La misma fue realizada en los alrededores del Hospital Infantil Dr. Arturo Grullón de la ciudad de Santiago de los Caballeros y la empresa estuvo dando apoyo como una iniciativa de regalar amor de manera práctica y con acciones por motivo del Día del Amor y la Amistad. UNO colaboró con la compra de camisetas de esta institución, así como la recolección y entrega de variados donativos que incluyeron pañales y toallas húmedas, leche en polvo, alimentos y ropa. La actividad fue realizada con la finalidad de concienciar a la población en torno al Día Internacional del Cáncer Infantil. Vestidos de amarillo y portando camisetas del Voluntariado, los representantes d...

Read more

Avaya ENGAGE Conference

17 Febrero 2017

Part of our executives attended the 2017 Avaya ENGAGE Conference in Las Vegas, NV, from February 12-15, 2017.   For several years we?ve been participating in this important event in order to renew our practices and expand our knowledge to bring to our clients and associates the best of the best. This time Stuart Cranston ?CEO-, Aristomelia Sosa ?ITH&I Manager- and Jhonny Román ?IT Director- were the commission selected to represent us amongst over 2,000 others Avaya users and speakers.   UNO?s technology and infrastructure department will be implementing new methods and develop other procedures to maximize the use of our Avaya devices and softwares.   Thanks to this experience our experts now have more tools to respond to the challenge of business engagement we face in the outsourcing industry.     About Avaya Avaya Inc. is an American multinational technology company headquartered in Santa Clara, California ...

Read more

Six Sigma specialists on our team

28 Diciembre 2016

Quality is extremely important to us and day after day we strive to achieve process improvements in order to bring better results to our clients; that's why we have Six Sigma specialists on our team. We take the opportunity to congratulate Lenin García, our Administrative Internal Auditor and Alejandro Lazala, Quality Assurance Manager, for being certified on December 2016 as Green Belt on Six Sigma methodology.ABOUT UNOUnited Nearshore Operations (UNO) is a global BPO and Customer Engagement Center located in Santiago, Dominican Republic. UNO was formed in January 2004, celebrating its 12th anniversary this year. UNO has established itself as the value proposition that is displayed not only as a service provider, but rather as a business partner for its customers. It is the leader in Caribbean industry standards for Contact Centers. UNO offers an innovative delivery approach, a strong design, implementation and management team as well as continuous process improvements utilizing...

Read more

UNO Quality Month festivities: UNO Talks

18 Noviembre 2016

Within the UNO Quality Month festivities, the company had the initiative of presenting UNO Talks. Each week a group of selected Leaders, from different levels and departments, conducted presentations in a range of different subjects. They shared the key points to the success of our company as well as their experiences within the industry from their point of view, including frameworks of work they carry out in the organization and how it pertains to Quality. During the Celebration of UNO Quality Month we had the privilege to hear professionals who have between 10-20 years experience in the call center industry. Each presenter shared their own stories and wise words, while remaining focused on Quality of the service delivered. Vittorio Dall`Omo Chief Financial Officer (CEO) History of Call Centers in Dominican Republic Eddyth Durán Human Resources Senior Manager- Labor motivation of Millennials Alejandro Lazala Quality Assurance Manager- Emotions in a Quality...

Read more