Press Releases;

Customer Experience Summit 2019

15 Mayo 2019

We had the opportunity to participate in the Customer Experience Summit organized by the BPrO Colombian Association of BPO. This is the largest event in the BPO and CC industry in Latin America and our directors Luis Díaz and Winston Pichardo took full advantage of this opportunity to update knowledge and develop new business relationships. Through the 2019 CX Summit the main goal was to ?understand and analyze the evolution of business and its relationship with the customer. This summit will be a space based on innovation, digital transformation, talent management and artificial intelligence, allowing companies to know, structure and create the right value offer for each sector of the economy.?

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May 2019 Member Spotlight

07 Mayo 2019

\"Every month, PACE highlights a member who provides exemplary service and positively impacts the contact center industry. UNO has been providing award-winning services in multiple languages since its launch in 2004.   UNO currently holds 70% of the local contact center market share in Santiago, Dominican Republic; making it the largest and most stable call center service provider in the region.   UNO abides by the most stringent standards and best practices which are instrumental in fostering successful relationships with clients. UNO certifications include HIPPA, PCI DSS Level 1; alongside embracing: ISO 27001, Six Sigma, and COPC standards.   As part of its diverse portfolio, UNO provides multi-tiered services to Fortune 100 and 500 clients in: Consumer electronics, Telecommunications, Retail, Heal/Life Insurance, Financial/Banking, and Hardware/Software verticals via Voice/Chat and Email support.    UNO has the experienc...

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Orgullosos de formar parte de ADOZONA y el Cluster de CC & BPO

25 Abril 2019

Con decenas de áreas de especialización, nuestra industria cuenta con una amplia y atractiva propuesta laboral para diferentes perfiles, desde desarrolladores de Softwares hasta especialistas en contabilidad.  Entre las áreas de desarrollo, se destacan: -Gestión de canales de ventas -Business Process Outsourcing (BPO) -Technical Support & Help Desk -Servicio al cliente  Evolucionando a áreas aun más especializadas como: -Information Technology Outsourcing (ITO)-Knowledge Process Outsourcing (KPO) Descubre tu mejor versión y potencia tus capacidades con nosotros, Centro de Contacto y BPO afiliado a la Asociación Dominicana de ZOnas Francas (ADOZONA)

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UNO attends ACX?19

22 Abril 2019

As PACE (Professional Association for Customer Engagement) stated about the ACX\'19 Convention, it ?brought together contact center/customer engagement industry experts from around the globe and combined innovation and education to further promote the advancement of industry professionals and companies.? This year, the educational tracks focused on the areas of operations, customer experience, compliance and innovative technology, and for the 6th year in a row we were there acquiring new knowledge and networking, with the representation the company CEO, Stuart Cranston. The Professional Association for Customer Engagement (PACE) is the only non-profit trade association dedicated exclusively to the advancement of companies that engage with customers via the contact center. PACE promotes their members\' ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social medi...

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Outstanding employees are recognized by UNO

21 Marzo 2019

Santiago de los Caballeros, DR.A well-known phrase affirms that \\\"next to the excellence, comes the recognition\\\" and United Nearshore Operations is a faithful believer of this, reason why they celebrated their ninth Employee of the Year ceremony award. Employees who maintained high levels of performance and were key pieces in the fulfillment of the objectives set by the organization throughout 2018 were recognized.On this occasion, the activity was driven by José Estévez, Operations Manager, where 24 employees were rewarded, as protagonists in their work departments, along a full year of challenges. From Operations areas were recognized for their hard work: Claudia Veras Martinez, Joelle Alcide, Maridalia Fernandez Cruz, Miarose Ishijima, Nairoby Almonte Matias, Juan Carlos Valdez, Luis Fernando Fernandez, Sandy Gomez Santos, Félix Núñez Minaya, Suly de la Cruz Rosario , Francis López Capellán, Robin Núñez Estévez, Milagros Inoa Adames and as Supervisor of the Year Patri...

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