Within the UNO Quality Month
festivities, the company had the initiative of presenting UNO Talks. Each
week a group of selected Leaders, from different levels and departments,
conducted presentations in a range of different subjects. They shared the key
points to the success of our company as well as their experiences within the
industry from their point of view, including frameworks of work they carry out
in the organization and how it pertains to Quality.
During the Celebration of UNO Quality Month we had the privilege to hear professionals who have between 10-20 years experience in the call center industry. Each presenter shared their own stories and wise words, while remaining focused on Quality of the service delivered.
We will soon be sharing videos and more information about the UNO Talks. This was just the beginning of the Quality Month experience in UNO and we are eager to see what next years celebration will bring.
United Nearshore Operations (UNO) is a global BPO and Customer Engagement Center located in Santiago, Dominican Republic. UNO was formed in January 2004, celebrating its 12th anniversary this year. UNO has established itself as the value proposition that is displayed not only as a service provider, but rather as a business partner for its customers. It is the leader in Caribbean industry standards for Contact Centers. UNO offers an innovative delivery approach, a strong design, implementation and management team as well as continuous process improvements utilizing industry benchmarks and advancements.
UNO has a facility of 45,000 square feet and currently have more than 1,100 employees in its workforce. Over the years this company has been noted for stability and offers the best benefits and compensation plans for their employees; always keeping one step ahead in terms of infrastructure and high investments in technology.