Designated judges for Call Center Week Awards have distinguished United Nearshore Operations(UNO) with an Honorable Mention in the "Best Outsourced Category". In this category companies from all over the world applied and only 6 got nominated. These important awards recognize the excellence and innovation in the contact center industry. The delivery of this recognition took place at the most important event in the industry of Call Centers: Call Center Week, on June 11, 2014, at the Mandalay Bay hotel in Las Vegas, Nevada. The Call Center Week is held every year in Las Vegas and it\'s organized by the International Quality and Productivity Center (IQPC). As the largest and most supported call center event, the occasion brought together nearly 2,000 customer service professionals and more than 120 speakers that will share insights, develop strategic plans and explore key industry issues on team empowerment, data analytics, leadership, agent engagement, cloud solutions and customer service, among others.
The award judges are recognized professionals with vast experience in the area. They evaluated the company\'s most important processes in the industry such as recruitment, training and how developing their team to achieve excellence as well as the innovative and robust technology platform that provides clients the confidence to trust their business.
United Nearshore Operations (UNO) is a global BPO and Customer Engagement Center located in Santiago, Dominican Republic. UNO was formed in January 2004, celebrating its 10th anniversary this year. UNO has established itself as the value proposition that is displayed not only as a service provider, but rather as a business partner for its customers. It is the leader in Caribbean industry standards for Contact Centers. UNO offers an innovative delivery approach, a strong design, implementation and management team as well as continuous process improvements utilizing industry benchmarks and advancements.UNO has a facility of 45,000 square feet and currently have more than 1,100 employees in its workforce. Over the years this company has been noted for stability and offer the best benefits and compensation plans for their employees; always keeping one step ahead in terms of infrastructure and high investments in technology. For more information visit http://www.uno.com.do, Like us on Facebook or follow us on Twitter @UNOCallCenter.