Organizers of the 15th Annual Call Center Week conference and the prestigious IQPC organization have named United Nearshore Operations(UNO) a Call Center Week Awards finalist for its excellence in the contact center industry.
United Nearshore Operations, the preferred nearshore service provider in the region, has been selected by the Call Center Week Awards commission to be in the Best Outsourced Provider category. The winner will be announced at the premier contact center industry conference in Las Vegas, Nevada on June 11th.
Call Center Week takes place this year at the Mandalay Bay Resort and Casino in Las Vegas, Nevada, from June 9th through the 13th. As the largest and most supported call center event, the occasion will bring together nearly 2,000 customer service professionals and more than 120 speakers that will share insights, develop strategic plans and explore key industry issues on team empowerment, data analytics, leadership, agent engagement, cloud solutions and customer service, among others.
The award judges evaluated the company's most important processes in the industry such as recruitment, training and how UNO develops their team to achieve excellence as well as the innovative and robust technology platform that provides clients the confidence to trust their business.
United Nearshore Operations (UNO) is a global BPO and Customer Engagement Center located in Santiago, Dominican Republic. UNO was formed in January 2004, celebrating its 10th anniversary this year. UNO has established itself as the value proposition that is displayed not only as a service provider, but rather as a business partner for its customers. It is the leader in Caribbean industry standards for Contact Centers. UNO offers an innovative delivery approach, a strong design, implementation and management team as well as continuous process improvements utilizing industry benchmarks and advancements.
UNO has a facility of 45,000 square feet and currently have more than 1,100 employees in its workforce. Over the years this company has been noted for stability and offers the best benefits and compensation plans for their employees; always keeping one step ahead in terms of infrastructure and high investments in technology.