We had the
opportunity to participate in the Customer Experience Summit organized by the
BPrO Colombian Association of BPO. This is the largest event in the BPO and CC
industry in Latin America and our directors Luis Díaz and Winston Pichardo took
full advantage of this opportunity to update knowledge and develop new business
Through the 2019 CX Summit the main goal was to ?understand and analyze the evolution of business and its relationship with the customer. This summit will be a space based on innovation, digital transformation, talent management and artificial intelligence, allowing companies to know, structure and create the right value offer for each sector of the economy.?