May 2019 Member Spotlight

07 Mayo 2019
\"Every month, PACE highlights a member who provides exemplary service and positively impacts the contact center industry. UNO has been providing award-winning services in multiple languages since its launch in 2004.


UNO currently holds 70% of the local contact center market share in Santiago, Dominican Republic; making it the largest and most stable call center service provider in the region.


UNO abides by the most stringent standards and best practices which are instrumental in fostering successful relationships with clients. UNO certifications include HIPPA, PCI DSS Level 1; alongside embracing: ISO 27001, Six Sigma, and COPC standards.


As part of its diverse portfolio, UNO provides multi-tiered services to Fortune 100 and 500 clients in: Consumer electronics, Telecommunications, Retail, Heal/Life Insurance, Financial/Banking, and Hardware/Software verticals via Voice/Chat and Email support. 


UNO has the experience and knowledge to match agent resources to exceed client account expectations. They understand the importance of client CSAT and NPS scores and work collaboratively with their customers to exceed those goals. 


Congratulations UNO - a PACE member since 2008!\"