As PACE (Professional Association for Customer Engagement) stated about the ACX\'19 Convention, it ?brought together contact center/customer engagement industry experts from around the globe and combined innovation and education to further promote the advancement of industry professionals and companies.? This year, the educational tracks focused on the areas of operations, customer experience, compliance and innovative technology, and for the 6th year in a row we were there acquiring new knowledge and networking, with the representation the company CEO, Stuart Cranston.
Professional Association for Customer Engagement (PACE) is the only non-profit
trade association dedicated exclusively to the advancement of companies that
engage with customers via the contact center.
PACE promotes their members\' ability to provide outstanding customer service and sales solutions delivered via omni channel communication including voice, email, chat, text and social media.
The value is provided via:
· Unified voice in advocating for the benefit of contact centers
· Programs for sharing industry best practices and advancing professional education
· Meaningful and productive networking opportunities and events
· Compliance education and accreditation
From the National Convention and Washington Summit, to their Regional Chapter events, PACE provides the tools and opportunities that allow businesses to become involved and stay engaged with amazing networking opportunities.