Stuart Cranston is the CEO for United Nearshore Operations, UNO. A 22 year veteran in a diverse mix of the information Technologies and Telecommunications based industries.
Mr. Cranston started with the company in 2005 and has been the driving force behind the growth, internal development and strategic marketing of UNO ever since. He has been instrumental to the success that UNO has achieved during this time frame.
His management philosophy has been to surround himself with an executive team that shares his same visions, passions and understanding of implementation strategies. By identifying people with talent and infusing them with the desire and commitment to deliver operational excellence to our clients, Mr. Cranston has established UNO as the premier choice for nearshore call center solutions.
Mr. Dall' Omo started his career in telecommunications in January 1986 at Codetel (GTE subsidiary in DR).
In April 1999 he was appointed as Site Manager of Infotel (Codetel subsidiary) in Santiago, 2nd location of a contact center business initiative that started in 1996. At Infotel he was responsible both to manage the location and clients operations, with up to 550 seats and 975 employees.
He joined UNO as General Manager in March 2004, and in 2005 he assumed Finance & Administration responsibilities at Director level. Later in 2007 he was promoted to CFO.
Mr. Diaz is a hard-working, committed and result driven individual with 14 years of experience in contact center operations. Luis counts with a successful track record in achieving client goals by effectively applying teamwork skills and supportive guidance. His background includes management of Inbound Care, Inbound/Outbound Sales, Acquisition, Technical Support, and Back Office Support targeting B2C and B2B. Luis performs well under pressure taking an analytical approach when challenges occur in an effort to achieve key objectives with shareholders, client and end users.
Luis possess a wide knowledge of global industry standards such as PCI DSS Level 1, ISSO27001, HIPPA Act, & COPC . These skills have assisted Luis in developing initiatives to support the clientsâ business strategy aimed at satisfying the end user and increase client satisfaction.
Educational background includes FEMA Recovery Certification and administrative coordination during natural or accidental disasters , HDI certification focused on call center management, Business management at Mercer County College US and Business Administration at UAPA, Dominican Republic.
Winston Pichardo is currently Operations Director at United Nearshore Operations. Throughout his 14 years of experience in the Call Center Industry; he has worked in both Dominican Republic and US markets; as well as participating in the launch of several mayor Call Centers in the Region.
He began his career as a Telemarketing Sales representative and eventually transitioned into various other verticals such as: Customer Service, Collections and Technical Support amongst others. Soon after, he was promoted to Quality Assurance Specialist and from there he began his growth until the present time. Throughout his career, he has had a wide mix of Management experiences, ranging from Operations, Quality Assurance, Training & Development, Workforce & Human Resources. Currently as Director, he manages mainly the accounts related to Customer Service and Technical Support which represent 50% of the company\'s overall client base.
It is without a doubt that these experiences as well as his work ethic and motivation, have made him one of the key contributors of the company\'s success.
Mr. Román has a major in Information System Management from York College (CUNY) New York University. He is also a Certified Nortel Network Specialist, in Support, Design and Account. Mr. Román also has certifications and training on T-1 Network Design from New York University, as well as GDC NETCON Platforms, Timeplex Multiplexers, Bytex Matrix Switch, IBM Mainframe System/390 and AS400 Platform.
Mr. Román counts with more than 25 years of experience in the Information Technology field, he started as a Project Manager for the New York Transit Technology division, where he was responsible for the supervision of contractors as well as NYCT technicians. Additional responsibilities included the installation and maintenance of Major IBM Mainframe System and Peripherals for various platforms including the Mainframe that support the (AFC) Automated Fare Collection System and Metro Card vending machine. Coordinated major group projects integration, responsible to install, maintain and document a high bit rate communication network infrastructure for NYCT department of Subways to support citywide LAN/WAN for more than 200 locations.
He also worked as a Network consultant for Merrill Lynch at the World Financial Center. In 2004 he joined UNO as a Network and Security Manager, in 2010 he was promoted to Senior and IT Manager and in 2013 to the IT Director position, where he has been responsible to supervise all IT support functions which include: Network integration and deployment (Hardware department), application and development department, Network and Security Department for Logical Security, as well the Physical Security Department and the facility Engineer?s responsibilities.
Mr. Román is also a professor for the Department of Telematics (ITT) and System Engineering (ISC) for the PUCMM University in Santiago.
Mrs. Durán has a major in Organizational Psychology from PUCMM graduated CUM LAUDE in 2006, she is also certified in Organizational Development by Competencies from the Martha Alles organization. Mrs. Durán counts with 8 years of experience in Human Resources, she started as a Recruitment Analyst for Edenorte Dominicana and a year later was promoted to head of the Recruitment Department working with recruitment strategies for all 62 offices in the North Region of the Dominican Republic.
In 2009 she joined UNO\'s Recruitment Department and was then transferred to the Compensation and Benefits Department; in 2011 she was promoted to Human Resource Manager position, where she has been responsible for providing effective policies, procedures, and people-oriented guidelines, support in compensation, administrative training, organizational development, staff recruitment and safety, amongst other activities. Since beginning of 2014 she has continued leafing the HR Department at a Senior Manager level.