Mr. Dall Omo started his career in telecommunications in January 1986 at Codetel (GTE subsidiary in DR).
In April 1999 he was appointed as Site Manager of Infotel (Codetel subsidiary) in Santiago, 2nd location of a contact center business initiative that started in 1996. At Infotel he was responsible both to manage the location and clients operations, with up to 550 seats and 975 employees.
He joined UNO as General Manager in March 2004, and in 2005 he assumed Finance & Administration responsibilities at Director level. Later in 2007 he was promoted to CFO.
Stuart Cranston is the CEO for United Nearshore Operations, UNO. A 28 year veteran in a diverse mix of the Information Technologies and Telecommunications based industries.
Mr. Cranston started with the company in 2005 and has been the driving force behind the growth, internal development and strategic marketing of UNO ever since. He has been instrumental in the success that UNO has achieved during this time frame.
His management philosophy has been to surround himself with an executive team that shares his same visions, passions, and understanding of implementation strategies. By identifying people with talent and infusing them with the desire and commitment to deliver operational excellence to our clients, Mr. Cranston has established UNO as the premier choice for nearshore call center solutions.
Mrs. Durán has a major in Organizational Psychology from PUCMM graduated CUM LAUDE in 2006. She is also certified in Organizational Development by Competencies from the Martha Alles organization, Hay Evaluation System certified by Hay Group and a certified trainer from the National Institution for Technical Development in DR (Infotep), amongst several other studies in her field. Mrs. Durán counts with 15 years of experience in Human Resources, starting as a Recruitment Analyst for Edenorte Dominicana and a year later was promoted to head of the Recruitment Department working with recruitment strategies for all 62 offices in the North Region of the Dominican Republic.
In 2009 she joined UNO\'s Recruitment Department and was then transferred to the Compensation and Benefits Department; in 2011 she was promoted to Human Resource Manager position, where she has been responsible for providing effective policies, procedures, and people-oriented guidelines, support in compensation, administrative training, organizational development, staff recruitment, health and safety, amongst other activities. Since the beginning of 2014 she was promoted to a Senior level in her position and was introduced as member of the Executive Staff for the company.
Since 2017 she has continued leading the HR Department at a Director level, for her support and contributions to the development of the company.
Mr. Felianthony Quezada began his journey within the call center industry back in 2001 as a mean to fund for his college education coursing Architecture. Mr. Quezada quickly noticed the growth potentials within the industry and started to quickly grasp all its concepts and decided to make the industry his career.
Within his 19 years of experience, he has had the opportunity to work within the different verticals within the industry such as Telemarketing, Customer Service, Data Entry, Inbound Sales, Collections and Technical Support and gained knowledge managing clients within the Financial, Telecommunications, Software development, Apparel, Energy, Marketing and Fulfillment industries.
Mr. Quezada joined UNO in 2005 as an Operations Supervisor and due to past experience, his drive and commitment to UNO he quickly began his transition towards his current position and has become a key influencer in UNOs growth, stability and reputation as the leading Contact Center in the region.
Aristomelia es graduada de PUCMM de la carrera de Ingeniería Telemática, y actualmente cursa Maestría en Dirección Estratégica de TI. Además ha participado en diferentes eventos tecnológicos a nivel nacional e internacional. La Ing. Sosa cuenta con 20 años de experiencia en el área de la tecnología, remontándose sus inicios en la industria del Call Center a Infotel n el año 2000 (el call center más grande en la ciudad de Santiago en aquella época). Luego en el 2004 se unió a UNO, ocupando distintas posiciones, hasta llegar al puesto que actualmente desempeña de IT Hardware & Infrastructure Manager desde el 2008. Aristomelia ha servido de soporte a la plataforma matriz del call center y ha liderado muchos procesos de mejora de la empresa en el ámbito tecnológico .
Elvin Tineo started working at UNO while still attending college 13 years ago; upon graduating as an industrial engineer he had the option to choose the manufacturing field to develop his professional skills, but immediately noticed the vast growth opportunity and high business scalability projections the contact center industry had to offer with UNO as the leading institution in the region operating at the highest quality standards. While being a customer service representative he was given the opportunity to serve as an assistant trainer in conjunction with providing assistance in some operational tasks. Elvin was then promoted to Operations Supervisor and has kept on climbing the career ladder, until becoming a Senior Operations manager where he has been serving as an essential piece, leading the team through the right path on increasing productivity and creating a continuous improvement environment. It has yielded an even stronger business relationship with the most tenured client in UNO?s portfolio, which is also the campaign with the largest diversity of verticals and service channels in the firm.
Mr. José Estévez has been a strong contributor to UNO?s success through his years of service. With a background in Computer Science and Accounting, he started his journey in the Call Center industry in 2003 while still in college as a means to cover tuition costs. As he gained experienced in the industry and given the rapid deployment of the field he decided to shift his career path to call center operations. In his now 17 years of experience, he has escalated the many ladders of professional growth now acting as Senior Operations Manager at UNO.
José joined UNO in 2005 where he has continued his career development and learnings of the industry occupying several positions. In his 14 year tenure, he has had the opportunity to lead accounts in the fields of Customer Service - Fulfillment, Inbound/Outbound Sales, Tech Support Mobile ? Escalation & Helpdesk, Tech Support ? Home Office and Business (Hardware and Software) gaining vast experience in Customer Loyalty, Process improvement and Technical Support of Home/Business office products.
José is an example of commitment and service attitude and continues to deliver above expectations results while meeting the needs of our most challenging accounts.