Stuart Cranston is the CEO for United Nearshore Operations, UNO. A 25 year veteran in a diverse mix of the information Technologies and Telecommunications based industries.
Mr. Cranston started with the company in 2005 and has been the driving force behind the growth, internal development and strategic marketing of UNO ever since. He has been instrumental to the success that UNO has achieved during this time frame.
His management philosophy has been to surround himself with an executive team that shares his same visions, passions and understanding of implementation strategies. By identifying people with talent and infusing them with the desire and commitment to deliver operational excellence to our clients, Mr. Cranston has established UNO as the premier choice for nearshore call center solutions.
Mr. Dall'Omo started his career in telecommunications in January 1986 at Codetel (GTE subsidiary in DR).
In April 1999 he was appointed as Site Manager of Infotel (Codetel subsidiary) in Santiago, 2nd location of a contact center business initiative that started in 1996. At Infotel he was responsible both to manage the location and clients operations, with up to 550 seats and 975 employees.
He joined UNO as General Manager in March 2004, and in 2005 he assumed Finance & Administration responsibilities at Director level. Later in 2007 he was promoted to CFO.
Mr. Diaz is a hard-working, committed and result driven individual with 18 years of experience in contact center operations. Luis counts with a successful track record in achieving client goals by effectively applying teamwork skills and supportive guidance. His background includes management of Inbound Care, Inbound/Outbound Sales, Acquisition, Technical Support, and Back Office Support targeting B2C and B2B. Luis performs well under pressure taking an analytical approach when challenges occur in an effort to achieve key objectives with shareholders, client and end users.
Luis possess a wide knowledge of global industry standards such as PCI DSS Level 1, ISSO27001, HIPPA Act, & COPC . These skills have assisted Luis in developing initiatives to support the client's business strategy aimed at satisfying the end user and increase client satisfaction.
Educational background includes FEMA Recovery Certification and administrative coordination during natural or accidental disasters , HDI certification focused on call center management, Business management at Mercer County College US and Business Administration at UAPA, Dominican Republic.
Winston Pichardo began his journey in the Contact Center Industry staring from entry level as a Telemarketing sales representative, and moving progressively through the ladder to his current role of Operations Director at UNO. When reviewing the evolution of Winston?s career over the past 19 years working locally and abroad, it is fair to say that he has come full circle by returning to his Operational background, after having diversified and gained experience in managing several support functions such as Human Resources, Workforce, Quality Assurance and Training and Development. Currently as Director, he is responsible for overseeing clients servicing consumers in several fields related to Telecommunications, Utilities, Hardware/Software, B2B/B2C Sales and Consumer electronics which includes the most common support channels, such as: Voice, Email/Chat and Data-entry.
Given his exposure to working with high performance environments; Winston is accustomed to working with renowned standards such as ISO, PCI and HIPPA, as well as his experience in deploying industry best practices to deliver world class results by having acquired several certifications some of which include: COPC Implementation leader, Six-Sigma and becoming a Certified vocational trainer by the National Institution for Technical Development in DR (Infotep). It is without a doubt that these experiences as well as his work ethic and motivation, have made him one of the key contributors of UNOs success.
Mrs. Durán has a major in Organizational Psychology from PUCMM graduated CUM LAUDE in 2006. She is also certified in Organizational Development by Competencies from the Martha Alles organization, Hay Evaluation System certified by Hay Group and certified trainer from the National Institution for Technical Development in DR (Infotep), amongst several other studies in her field . Mrs. Durán counts with 12 years of experience in Human Resources, she started as a Recruitment Analyst for Edenorte Dominicana and a year later was promoted to head of the Recruitment Department working with recruitment strategies for all 62 offices in the North Region of the Dominican Republic.
In 2009 she joined UNO's Recruitment Department and was then transferred to the Compensation and Benefits Department; in 2011 she was promoted to Human Resource Manager position, where she has been responsible for providing effective policies, procedures, and people-oriented guidelines, support in compensation, administrative training, organizational development, staff recruitment, health and safety, amongst other activities. Since beginning of 2014 she was promoted to a Senior level in her position and was introduce as member of the Executive Staff for the company.
In 2017 she has continued leading the HR Department at a Director level, for her support and contributions to the development of the company.
Mr. Felianthony Quezada began his journey within the call center industry back in 2001 as a mean to fund for his college education coursing Architecture. Mr. Quezada quickly noticed the growth potentials within the industry and started to quickly grasp all its concepts and decided to make the industry his career.
Within his 16 year of experience he has had the opportunities to work within the different verticals within the industry such as, Telemarketing, Customer Service, Data Entry, Inside Sales, Collections and Technical Support and gained knowledge managing clients within the Financial, Telecommunications, Software development, Apparel, Energy, Marketing and Fulfillment industries.
Mr. Quezada joined UNO in 2005 as an Operations Supervisor and due to past experience, his drive and commitment to UNO he quickly began his transition towards his current position and has become a key influencer in UNOs growth, stability and reputation as the leading Contact Center in the region.