In 2012, we partnered with UNO to service the Spanish-speaking segment of one of our client engagements. Thus far, UNO has delivered on its commitments and has fielded a performance and management team that has been above par.
SHORE appreciates UNO\'s collaboration at every step of the way. UNO has always been a pleasure to deal with, even during system changes and platform updates (when most communications can be made out of office hours).
We first partnered with UNO before our busy holiday season, and they were able to quickly help us provide great seamless customer service to our customers. Today, UNO provides a dedicated customer service team to augment our internal operations and scales up our support during the Holiday season. We take customer service very seriously and UNO has been a great partner to us. UNO is very data and process driven and has been able to scale easily when we need them to. Our partnership with UNO continues to grow based on the success and strong management team and the quality of UNO agents.